Refund and Cancellation Policies

Membership

Memberships may be cancelled at any time by the member; however, membership fees are non-refundable and non-transferable. All requests for cancellations must be made in writing. 

Requests made within 10 calendar days of purchase will be considered for a refund at the discretion of OPA.  Within one calendar day, a 5% cancellation fee will be applied, and the rest will be refunded. Past one calendar day and up to 10 calendar days, a 25% cancellation fee will be applied, and the rest will be refunded.  

When membership cancellation is initiated by OPA, a 5% administration fee may be charged at the discretion of OPA, and the remainder of the membership year will be refunded.

Professional Liability Insurance

The leading insurance products provided by OPA, including Professional Liability Insurance, are group policies and a membership benefit only available for members. The insurance program does not accept insurance coverage without an OPA membership. 

PLI may be cancelled at any time by the member. Requests should be made in writing. 

If a request is made within 10 calendar days of purchase and the member has no access to the insurance certificate, the administration fee will be waived, and PLI will be refunded. 

  • When a member has access to the certificate, a refund will be calculated based on a short-rate cancellation table from the insurer in addition to a processing fee of $25.00 + HST. 

If the request is made after 10 calendar days, an administration fee of $25 + HST will be levied. A refund will be calculated based on a short-rate cancellation table from the insurer. 

When PLI cancellation is initiated by OPA as a result of membership cancellation, the same PLI cancellation rules apply. 

Note: Any discounts granted for the combined purchase of membership and PLI will be revoked.

Professional Development Courses

Requests for a refund for professional development courses will be considered as long as the course has not been accessed through OPA’s learning management system. All requests for cancellations must be made in writing. Submit your request to  [email protected]. 

Requests made within 24 hours will be refunded, subject to a 5% cancellation fee. Requests after 24 hours will be refunded, subject to a 25% cancellation fee.  

Some courses are not subject to this cancellation policy, which is outlined on the course registration page. Please review the course registration page for details. 

Registrations are non-transferable unless specified in the program description.

Professional Development Voucher

Owners Bundle members receive 2 x $50 Professional Development vouchers ($100 in total). These voucher MAY NOT be used towards Minor Ailments course purchase. 

Membership Communications

By purchasing an OPA membership, you agree to receive communications from the Association, some of which may be commercial.  You may manage your email preferences or opt-out out of receiving emails by updating your website profile or by calling OPA at 416-441-0788/877-341-0788. 

Auto-Renewal Terms & Conditions

If you’re in the following categories, your membership and PLI, if purchased, will be automatically renewed for the following membership year. To opt-out, you may do so by selecting “No” at the time of purchase. You also have the option to revise your selection in your website profile or by calling OPA at 416-441-0788/877-341-0788. 

The categories are: 

  • Pharmacist – Staff/Relief Membership 
  • Pharmacist – Other Membership 
  • Owners and Managers – Pharmacist 
  • Owners and Managers – Owners Bundle 
  • Technicians and Assistants – Technician 

Auto-renewal may be expanded to other membership categories in the future.

Last updated: November 2022