Refund and Cancellation Policies
Membership
-Members may cancel their membership at any time. However, membership fees are non-refundable and non-transferable. All requests for cancellations must be made in writing.
Requests made within 10 calendar days of purchase will be considered for a refund at the discretion of OPA. Within one calendar day, a 5% cancellation fee will be applied, and the rest will be refunded. Past one calendar day and up to 10 calendar days, a 25% cancellation fee will be applied, and the rest will be refunded.
When membership cancellation is initiated by the OPA, a 5% administration fee may be charged at the discretion of OPA, and the remainder of the membership year will be refunded.
Professional Liability Insurance
The insurance program does not accept insurance coverage without an OPA membership.
PLI may be cancelled at any time by the member. Requests should be made in writing.
If a request is made within 10 calendar days of purchase and the member has no access to the insurance certificate, the administration fee will be waived, and PLI will be refunded.
When a member has access to the certificate, a refund will be calculated based on a short-rate cancellation table from the insurer in addition to a processing fee of $25.00 + HST.
If the request is made after 10 calendar days, an administration fee of $25 + HST will be levied. A refund will be calculated based on a short-rate cancellation table from the insurer.
When PLI cancellation is initiated by OPA because of membership cancellation, the same PLI cancellation rules apply.
Note: Any discounts granted for the combined purchase of membership and PLI will be revoked.
Professional Development Courses
Requests for a refund for professional development courses will be consideredas long as the course has not been accessed through OPA’s learning management system.
All requests for cancellations must be made in writing. Submit your request to [email protected].
Requests within 24 hours of purchase will be refunded, subject to a 5% cancellation fee as long as the course was not accessed. Requests after 24 hours will be refunded, subject to a 25% cancellation fee, as long as the course was not accessed.
Some courses are not subject to this cancellation policy, as outlined on the course registration page. Please review the course registration page for details.
Registrations are non-transferable unless specified in the program description.
2025 Membership Campaign Early Bird
Purchase a 2025 OPA membership by December 6 and enter a chance to win one of:
- Three Apple Watches
- Three $200 Visa Gift Cards
- Three Nespresso Vertuo
- Three Apple AirPods
Terms and Conditions:
- Membership purchase must be completed by midnight on December 6, 2024.
- Honourary and free memberships awarded because of other promotions are not eligible.
- OPA Staff and Board members are not eligible.
- Draw will be held on Tuesday, January 7.
- Prizes must be accepted as awarded.
- By accepting the prize, the winner agrees for their names to be published across OPA’s communication channels.
- Winners will be contacted by phone and email. If we cannot reach the winners by the close of business day on Wednesday, January 15, OPA reserves the right to draw for another winner.
Free Member-Exclusive Professional Development
Starting February 2025, we’re making professional development more affordable! As part of our commitment to delivering exceptional value to our members, many of our high-quality, in-demand courses will soon be available free of charge, exclusively for OPA members. These programs, many CCCEP-accredited, offer up to $1600 in potential savings, bringing even greater value to your membership and supporting your career growth. Mark your calendar for February to visit our website to explore and register for these newly accessible courses. Please note that exclusions apply. Have questions? Contact us at [email protected]
Loyalty Pricing : No Action Required to Activate Discount
As a valued OPA member, we’re delighted to inform you that your loyalty price—5% off the 2025 membership rates—will be automatically applied to your purchase. There’s nothing you need to do; simply proceed with your transaction, and your exclusive discount will be reflected on your receipt. Thank you for your continued support and commitment as an OPA member!
Professional Development Voucher
Owners Bundle members receive 2 x $50 Professional Development vouchers ($100 in total). These voucher MAY NOT be used towards Minor Ailments course purchase.
Membership Communications
By purchasing an OPA membership, you agree to receive communications from the Association, some of which may be commercial. You may manage your email preferences or opt-out out of receiving emails by updating your website profile or by contacting OPA at [email protected].
Auto-Renewal Terms & Conditions
Membership will be auto renewed for the categories below. Members may opt-out by selecting “No” at the time of purchase. Members also have the option to revise their selection on the website profile or by contacting [email protected].
The autorenewal categories are:
- Pharmacist – (Staff/Relief, Owner/Manager, Other)
- Owners Bundle
- Technicians and Assistants
Auto-renewal may be adjusted/expanded to other membership categories in the future.
Last updated: July 30, 2023