How to add value to the pharmacy business as a pharmacy technician

Learn how you can set yourself apart and bring value to the pharmacy business as a pharmacy technician. 


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With the continual evolution of the pharmacy practice, pharmacy technicians play a vital role in dispensing and initiating conversations with patients on new pharmacy products and services.

As a pharmacy technician, you not only collaborate with pharmacists, but also have a patient-centric role. Pharmacy technicians play a critical role in ensuring that prescriptions are filled correctly, providing training and other patient services.

This course teaches you how to navigate new and existing pharmacy services with your manager and owner to improve business and patient care opportunities. In addition, you will learn how to establish relationships with patients that will ensure they return to your store more often. 

Learning objectives:

  • Identify the opportunities and challenges in the current pharmacy landscape
  • Understand the role of selling and providing service to patients
  • Improve patient care

Course outline:

  • Module 1:
    Maximizing your Role as a Pharmacy Technician in the Pharmacy
  • Module 2:
    Upselling Pharmacy Services
  • Multiple-choice exam
  • Program evaluation

Course at a glance:

  • Available until 30/09/2022
  • 2 hours to complete
  • Online
  • Completion requirement: Complete the course’s online module and score a 70 per cent or higher on the multiple-choice exam (two attempts).

Who should take this course:

Pharmacy technicians who want to maximize their role and improve pharmacy business and patient care opportunities.

Development Team:

  • Wilson Li, RPh, CDE (Pharmacy Manager)
  • Patti Pokorchak, MBA (Small Biz Sales Coach)
  • Amanda Puszczalowski, Pharmacy Technician