Minor Ailments, Major Impact: An Interactive Pharmacy Workshop
This 5‑hour, in‑person workshop will equip you with actionable team-based strategies to optimize your minor ailments workflows, whether you’re already offering the service or planning to launch it in your pharmacy. Learn to streamline operations, improve patient care, and prepare for audits through real‑life case studies, the PPCP framework, and data and insights from pharmacy teams that have implemented this service over the past two years.
Purchasing for more than one member of your pharmacy team? Receive 50% off! Please call 1-877-341-0788.
Special rates available for chains/banners. Contact [email protected].
$250.00
Description
Description:
This highly interactive workshop is designed to revolutionize your pharmacy operations for minor ailments services. It will equip you with strategies to identify inefficiencies, streamline operations, and enhance patient care. Authored by leading experts and led by Dr. Nardine Nakhla, this workshop complements OPA’s Prescribing for Minor Ailments course by focusing on operational efficiency and audit readiness to save time, enhance productivity, and build a strong foundation for service expansion.
Whether you already offer minor ailments services or are planning to start, you will benefit from the content presented in this workshop. As this course focuses on team-based workflow optimization, you will learn strategies that support you for the current 19 minor ailment conditions and help future-proof your practice for future scope expansion.
Workshop Dates
Please note all workshops will be held from 10am-3pm.
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Sunday, April 6, 2025Ontario Pharmacists Association, 155 University Avenue, Suite 600, Toronto, ON
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Saturday, May 3, 2025University of Waterloo School of Pharmacy, 10A Victoria St S, Kitchener, ON
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Sunday, May 4, 2025Ontario Pharmacists Association, 155 University Avenue, Suite 600, Toronto, ON
Course at a Glance:
- Prerequisite: 1 hour online module, to be completed ahead of the workshop
- 5 hour in-person workshop (lunch is provided)
The Ontario Pharmacists Association (OPA) and the University of Waterloo (UW) School of Pharmacy are proud to collaborate in offering in this workshop.
Questions Answered After the Session:
- How can you identify and eliminate barriers in your current minor ailments workflow?
- What strategies will streamline your operations and enhance patient care?
- What tools and technologies are available to elevate your pharmacy team’s performance?
- How can you ensure proper documentation and workflows to remain audit-ready?
- And much more!
Learning Objectives:
At the end of the workshop, participants will be able to:
- Describe the current requirements from the Ontario College of Pharmacists (OCP) and the Ontario Ministry of Health (MOH) regarding provision of minor ailment prescribing (MAP) services.
- Apply a standardized approach to assessing patients and managing concerns in the provision of MAP services.
- Develop a plan to leverage tools, technology, and effective teamwork to increase provider confidence and competence, thereby improving the safety, quality, and efficiency of MAP.
Course Outline:
The course consists of an online learning module to be completed ahead of the in-person workshop. Lunch will be provided at the in-person workshop.
- Online learning module (1 hour)
- In-person workshop (5 hours)
- Agenda:
- Welcome & Introduction
- Minor Ailment Prescribing (MAP) Services in Ontario
- Lunch & Peer Networking
- Technology & Tools
- Workflow Optimization & Team-Based Approaches
- Managing Controversial, Sensitive, & Audit Issues
- Closing
- Program Evaluation
Please note: You will need to bring a laptop or iPad/tablet with WiFi access to the in-person workshop to participate in the technology & tools (MAPflow) section of the agenda.
Copyright Statement
All rights, including copyright, in the content of the course are owned by the University of Waterloo, Ontario Pharmacists Association and the authors, unless otherwise stated. The use of the course material is for the registered student only. Not to be copied or distributed without written permission from the University of Waterloo and Ontario Pharmacists Association. Permission inquiries should be addressed to: [email protected].
Acknowledgement
The patient care wheel image and process used in the course were adapted (with permission) from the Joint Commission of Pharmacy Practitioners (https://jcpp.net).
Sponsor(s):
This program is developed by the Ontario Pharmacists Association (OPA) and the University of Waterloo (UW) School of Pharmacy and is supported through an independent medical education grant from L’Oréal Dermatological Beauty.
OPA and UW want to acknowledge MAPflow for their support in providing access to their minor ailment assessment and prescribing clinical decision support tool during the workshop.
Development Team:
Lead Author and Main Facilitator
Facilitators
Cancellation Policy:
Individual requests for cancellations must be submitted in writing to [email protected] no later than one week before the live workshop is scheduled to occur. Registration to the program is not transferrable without express consent of OPA. If a request for cancellation is deemed eligible under this policy, a $50 (+HST) administration and processing fee will apply and OPA will deduct this amount from the registration fee to be refunded to the participant.
