Managing Your Pharmacy: Module 4 – Human Resources
This 6-part module covers all aspects of your most important resource: your pharmacy team! Learn about HR in general, how to create a desirable workplace, and all aspects of staffing from developing job descriptions to recruiting to conflict resolution.
$200.00
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Description
Description:
This course is Module 4 of the Managing Your Pharmacy: The Business Essentials program.
Learning objectives:
- Understand the definition of HR management and be able to explain its importance to pharmacy
- Identify factors related to the achievement of effective HR management
- Understand the different roles, responsibilities and activities of HR management a manager or owner must effectively manage as part of their pharmacy operations
- Describe a desirable workplace and why it is important; outline the criteria and process required to create a desirable pharmacy workplace
- Describe the elements of effective communication; employ tools and techniques that help create a desirable workplace including the impact that empowerment has on staff morale
- Explain the attributes of a good manager and a good leader; identify the impact of different management and leadership styles
- Describe tools and techniques for effective delegation and effective time management
- Describe the process for effective staffing, including the creation and implementation of job descriptions as well as the process for meeting scheduling requirements
- Describe the importance of change as well as the process to manage change
- Explain the benefits of a structured plan for the recruitment and retention of qualified staff, and describe the five steps involved in the screening process
- Explain the pre-interview, interview and post-interview activities
- Identify what is included in an effective orientation/onboarding plan and list the five-step procedure for training new staff members
- Explain the importance of performance management; outline the objectives and typical agenda items of a productive annual performance review
- Describe different performance conversations including those related to performance feedback, the process for coaching employees and the process of progressive discipline
- Describe the wage administration process and its role in performance management
- Define conflict; identify its causes, the role of the manager/owner in resolving conflict and the approach to take in managing conflict
- Identify and describe important employment and labour legislation relating to HR management; explain how it pertains to and impacts the management of a pharmacy-related workplace, and identify how to operate a pharmacy while abiding by the legislation
- Identify the role of employment contracts and what they should include
- Explain how to manage difficult employee situations such as terminations, while abiding with the legislation
- Describe unionized workplaces in Canada, the bargaining and creation of collective agreements, how they are different from non-unionized workplaces and how the provisions of the collective agreement apply to the management of the pharmacy environment
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Course outline:
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Part 1:Introduction to Human Resources
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Part 2:Creating and Managing a Desirable Workplace
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Part 3:Staff Job Descriptions, Scheduling and Managing Change
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Part 4:Screening, Hiring, Orientation and Training
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Part 5:Performance Management, Progressive Discipline and Conflict Management
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Part 6:Legal Considerations in Employment and Labour Law
Course at a glance:
Who should take this course:
This program is excellent for practising pharmacists, international pharmacy graduates, pharmacy students, pharmacy owners and managers who are interested in or intending to open, operate or manage a community pharmacy or who are already doing so and wish to improve their management and operation skills.
