Providing LGBTQ+ Inclusive Care at Your Pharmacy

Understand the specific needs of LGBTQ+ patients and improve your knowledge on creating an inclusive environment at your pharmacy.

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Providing inclusive care for LGBTQ+ patients goes beyond mastering clinical knowledge. It encompasses an awareness and appreciation for the cultural differences that characterize the LGBTQ+ community.

This course will improve your education of LGBTQ+ needs and provide you with comprehensive guidance on assisting patients from this community at your pharmacy.

From a general overview of LGBTQ+ healthcare, to specific pharmacotherapy modules on HIV/AIDS and transgender care, you will learn how to better care for your patients by understanding their specific healthcare needs.

Along with helping you develop treatment plans that will improve health outcomes for this community, this course will also equip you with the knowledge and skills you need to create a positive, inclusive environment in your pharmacy.With a focus on patient interactions, pharmacy environments, policies and staff training, this course will prepare you and your pharmacy to provide optimal care to the LGBTQ+ community.

Learning objectives:

  • Understand common terminology related to the LGBTQ+ community.
  • Identify factors contributing to structural stigma faced by the LGBTQ+ community.
  • Identify the features of pharmacies that create welcoming environments for LGBTQ+ patients.
  • Suggest programs, services and referrals to support the unique healthcare needs of LGBTQ+ patients.
  • Identify pharmacotherapy options best suited for the LGBTQ+ community.

Course outline:

  • Module 1:
    Introduction to LGBTQ+ Healthcare
  • Module 2:
    Creating a Welcoming Environment in the Pharmacy
  • Module 3:
    Pharmacotherapy on HIV/AIDS and Patient Care Management
  • Module 4:
    Pharmacotherapy of Transgender Care
  • Multiple-choice Exam
  • Program Evaluation

Course at a glance:

  • 3.25 Hours to complete
  • 3.25 CEUs
  • Course expiration date: June 18, 2024
  • Online
  • Accreditation: 8003-2020-3055-I-P
  • Completion requirement: Complete the course’s online modules and achieve a score of 70 per cent on the multiple-choice exam.

Who should take this course:

Pharmacists and pharmacy technicians who want to broaden their knowledge in the area of LGBTQ+ patient care.

Development Team:

  • Andrew Schonbe, RPh, AAHIVP
  • Jessie Kajorinne (BSc, PharmD)
  • James Morrison, RPh, CDE (BSc, BScPhm)
  • Pamela Ip (HBSc, Pharm D)