Interprofessional Relationships and Conflict Management in Primary Care

Learn conflict management and resolution skills that will help promote a healthy working environment for you and your team.


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One of the first steps to providing optimal patient care is making sure that conflicts are quickly mitigated. As a pharmacist, you interact with regulated technicians, assistants, physicians, patientsand other pharmacy staff every day. It is essential that the professional relationships produces a conducive working environment where patient care is at the forefront.

Avoiding conflict altogether, however, is impossible. It is a reality of everyday practice that poses a challenge for many pharmacists and other pharmacy staff. Uncovering the root of the conflict and how to best manage it is essential to promoting workplace motivation and harmony.

This course addresses principles for effective conflict management and provides you with the opportunity to reflect upon your own strategies when handling conflicts in the workplace. De-escalating conflict among your team members will ultimately result in better patient outcomes.

Learning objectives:

  • Explain how conflicts in primary care develop and escalate.
  • Describe strategies for managing and de-escalate conflicts in primary care.
  • Reflect upon personal conflict management style and barriers/facilitators to conflict management.
  • Discuss strategies for effective communication in primary care.

Course outline:

  • One-hour module
  • Program evaluation

Course at a glance:

  • 1 Hours to complete
  • Available until March 31, 2023
  • Online
  • Completion requirement: Complete the course’s online module and program evaluation.

Who should take this course:

Pharmacists who want to learn about conflict management in primary care settings.

Development Team:

  • Zubin Austin, RPh (BScPhm, MBA, MISc, PhD)