Generating Acceptance to Change

This course will provide tools and guidance to help you learn how to implement positive changes in a pharmacy setting.


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In the last 10 years, the pharmacy landscape has dramatically changed and continues to evolve. Pharmacists and pharmacy teams struggle to manage these changes. This session will provide you with tools and techniques to address resistance to change. It will also explore specific practice examples which will empower you and other members of the pharmacy team.

Learning objectives:

By the end of this course, you should be able to:

  • Understand the origin of change
  • Define the current and target states of pharmacy
  • Discuss language patterns for effective change management
  • Develop the skills to generate acceptance to change

Course outline:

  • Learning Module
  • Program Evaluation

Course at a glance:

  • 1 hour to complete
  • Online
  • Course expiration date: April 14, 2023
  • Completion requirement: Complete the program’s online module and evaluation.

Who should take this course:

This course is open and applicable to all pharmacy professionals including students and pharmacy technicians.

Development Team:

  • Jonathan Nhan, Pharmacist, Owner, and Hypnotist