Welcome to the Respiratory Illness Support Line Service. This service is intended to support Ontario healthcare professionals only and provides information specific to preventing and treating COVID-19 and influenza, as well as the prevention of RSV. At this time, the service is staffed by a live agent from 10 am-6 pm, 7 days per week. If you are accessing the service outside of those hours, the chatbot at the bottom of the page may provide the answers you need. Alternatively, please leave a message and we will reach out to you when our next support agent is available.
OPA’s Respiratory Illness Support Line is a consultation service for healthcare professionals who seek expert guidance on COVID-19, influenza, RSV, and other respiratory illnesses. It provides jurisdiction-specific advice on eligibility criteria, vaccination recommendations, patient red flags, therapeutic appropriateness, dosing, and interaction management. The service aims to enhance patient care through comprehensive support and system navigation resources.
The support line is staffed by experienced registered pharmacists.
This service provides Ontario vaccinators and prescribers with a dedicated resource to assist with timely, evidence-based clinical decision-making support.
Are you a healthcare professional with a question about respiratory illnesses? Contact us today!
1-888-519-6069
Hours of Operation 7 Days a Week - From 10 a.m. to 6 p.m. (ET)
COVID-19 Resources
Paxlovid Prescribing Resources
OPA resources available including:
- Eligibility
- Renal function guidelines
- Prescribing support
- Dispensing guidelines
RSV
Influenza
Pneumococcal Disease
OPA’s Respiratory Illness Support Line is made available and supported through a quality improvement grant from Pfizer Canada.
More information and educational resources for healthcare professionals available at Pfizer Pro.